Q: How long will it take for my order to ship?
A: Please allow up to 1-5 business days for your order to be processed. We do not offer expedited shipping. If you are needing your order urgently, please send an email to firstname.lastname@example.org and we will do our best to get your order shipped out as quickly as possible.
Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order you will receive a confirmation email. When your order ships you will receive a shipping confirmation email that includes tracking information and it will be on its way to you. We ship all US packages through USPS.
Q: I accidentally selected in-store pick up at checkout but need my order shipped. What should I do?
A: Please send an email to email@example.com including your order number, letting us know you will need your order shipped. If your order is less than $100 you will need to pay a shipping fee.
Q: I entered the wrong shipping address at checkout. What do I do now?
A: If you have entered the wrong address at checkout please email firstname.lastname@example.org with your order number and the correct address. As long as your order has not been fulfilled we can update this before it ships.
Q: How do I change or cancel my order?
A: We cannot make any changes to the contents of your order once it has been placed. We can cancel the order or remove an item as long as the order has not been fulfilled. Customers can then place another order with the correct size or color. To cancel your order or remove an item, please contact customer service at email@example.com
Q: Do you price adjust?
A: We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!
Q: I placed an order, but never received my confirmation email. How can I get that?
A: If you have not received a confirmation email within a couple hours after placing an order please be sure to check your junk mail first. If you are not able to find a confirmation email, and still need assistance, please email firstname.lastname@example.org and we would be happy to look further into that for you.
Q: How do I know my order is ready for pick-up in the store?
A: When you place an order you will first receive a confirmation email of the order. Once your order is fulfilled you will receive another email that will let you know that your order is ready for pick up. Please allow up to 1 business day for your order to be ready for pickup, however, orders are typically ready within 1 hour of being placed on business days. If you have any questions if your order is ready for pickup you can email email@example.com or call the store at 1-605-213-0086.
Q: What is Sezzle and how does it work?
A: Click Here
Q: What is your return/exchange policy?
A: If you’re unsatisfied with the product you have received we gladly accept returns of purchased merchandise within 7 days. Returns are for Exchange, refund or store credit. Products must be unworn, unwashed and unaltered with tags still attached. You will then receive store credit which will be emailed to you in the form of a gift card to use on a future purchase, refund will be directly back to card used, or exchange made if requested and items available.
Q: I need to return or exchange an online order. How do I do that?
A: Please contact us if you are wanting to set up an exchange. If stock is not available we will direct you to return only.
Q: How long does your return process take?
A: Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office. You will then be issued store credit via email when the return is processed or refund back to original payment source. If cash was used as payment - store credit will be issued.
Q: I received a damaged or wrong item. What should I do?
A: We understand these issues may be frustrating, but we always strive for the best and want to correct any mistakes. If you have received a damaged or wrong item, please contact firstname.lastname@example.org with your order number and a picture of the item. Please remember Revive is not responsible for damaged or incorrect items after 30 days of receiving your shipment.
Q: What items are final sale?
A: Any item that is a final sale means that the item is non-returnable and cannot be returned for store credit or exchanged. These products would include items bought on sale, headwear, earrings, swim wear and bodysuits. Final Sale items will also include any FINAL SALE items. No exceptions.
Q: What is expedited checkout?
A: You may have seen the "Shop Pay" button in your cart under the "Proceed To Checkout" button. This is an option that allows you to check out in seconds by entering a 6-digit verification code that is sent directly to your phone. You’ll no longer need to spend time typing in your shipping and payment details every time you place an order!
Q: Sweet! How does it work?
A: After entering your shipping and payment details, you will be able to opt-in to have your information saved. Next time you check out, you’ll simply type in your email address, followed by a verification code you will receive via SMS. Shipping and payment information will be pre-filled and you can complete the purchase with a single tap or click.
Q: What if I change my mind later?
A: No problem! You can opt-out at any time by visiting https://shop.app/opt-out and following the instructions on the page.
Q: How do I register for rewards?
A: You can register for rewards on our website. Click the present box in the bottom right corner of the website to go to our rewards page.
Q: Do I need to register for rewards before making a purchase?
A: Yes, we are unable to add points from any purchases made prior to creating your rewards account. But you will earn points just for signing up!
Q: How can I earn rewards?
A: You can earn rewards multiple ways! You earn rewards on your birthday, on any purchase you make, by referring friends (you have a referral code associated with your account), & by liking and following Revive on social media!
Q: How do I redeem my points for a reward?
A: You are able to redeem any available rewards at checkout or at the very bottom of our rewards page. You can also see how many points you have on the rewards page when you are signed into the website. Redeemed rewards and points will never expire.
Q: Can I use my reward with store discounts?
A: We are not able to combine rewards with any store or sitewide sales. You can combine rewards or store discounts with gift cards. We suggest saving rewards for a day we do not have a sale so you never miss out on a deal!
MILITARY, FIRST RESPONDERS, HEALTH WORKERS AND TEACHER DISCOUNT
Q: What is it?
A: We appreciate our military, first responders, healthcare workers and teachers and want to offer you all 10% off your orders.
Q: How does this work?
A: Come into the store, show your badge and get the discount!