Returns + Refunds

• Revive gladly accepts returns & Exchanges for unwashed, unworn, unaltered products with tags attached for store credit, exchange, or refund.
• Returns must be postmarked within 7 days of the date you received your shipment.
• Return shipping is at the customers expense. Please, include with the item, if you prefer Exchange, Credit, or Refund - If item is unavailable for Exchange as requested, you will be issued a Credit! Refunds will only be issued to those who directly state that. Credit will be issued via email in the form of a gift card for the price the items were purchased at minus the shipping fee.
• Original shipping cost will not be included in the credit.
• Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid shoe box damage. DO NOT tape on the original shoe box. Shoes returned that do not follow our return policy will be subject to a $5 fee.
• Items that are FINAL SALE or ANY SALE or PRE-ORDER  ITEMS, items that smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at the customers expense.
• All returns are subject to denial or a $5 restocking fee if they do not meet our return policy.
• All FINAL SALE items, sale items, headwear, earrings, swimwear, mystery items, and bodysuits are final sale. No exceptions, no exchanges.
• For returns and exchanges please contact Revive. If the product you are hoping to exchange for is in stock that item will show as available otherwise you will be directed to process it as a return.

Please allow up to 1-5 business days for your return to be processed after it has been marked delivered by the post office.

SEZZLE CUSTOMERS PLEASE NOTE: If there is an issue with an order and you wish to return, we will issue a store credit like we would upon receiving the item. You will finish out your payment plan since it is directly through sezzle.

SHIPPING:

All U.S. orders over $50 will receive FREE shipping.

For orders under $50, we offer flat rate shipping of $5.50. Please allow shipments 1-5 business days to be processed to ship. Tracking information is provided via email to the customer at the time the order has shipped.

Service Alerts

Residential Disruptions

FAQ's

 

DEFECTIVE OR DAMAGED MERCHANDISE:

Please inspect your order immediately upon receipt. Revive is not responsible for damaged or defective items past our 30 day return policy. If you have received a damaged or defective item please visit our returns center to begin your return or exchange. If you want to exchange for the same item, you will be presented with this option if that item is still in stock or you may return for store credit, whichever you prefer. On your return notes please include what is wrong with the item so that we can process your return as efficiently and effectively as possible.

RETURNS CENTER

LOST OR STOLEN PACKAGES:

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for lost, stolen, or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. Please contact Revive at help@shopreviveboutique.com if you believe your package has been lost or stolen.